Question 1

Do I need to register to see wholesale pricing?

Accepted Answer

Yes. Wholesale pricing, MOQ details and downloadable price lists are visible after you create a free buyer account. Approval typically takes under 4 business hours.

Question 2

How do I place an order?

Accepted Answer

Add items to your cart in carton multiples, proceed to checkout, confirm shipping and payment, and we'll send a pro forma invoice within one business day.

Question 3

What is the minimum order amount?

Accepted Answer

Our standard minimum order amount (MOA) is USD 800 across the cart. Some premium brands have a higher per-line MOQ visible on each product page.

Question 4

Which payment methods do you accept?

Accepted Answer

Bank wire (T/T), credit card, Trade Assurance escrow for select markets, and crypto payment (USDT, USDC, BTC, ETH) for fast international settlement.

Question 5

Which shipping methods do you offer?

Accepted Answer

Air express (DHL/UPS/FedEx), air freight, sea LCL and sea FCL. We help you choose the optimal mode based on volume and timeline.

Question 6

Do you ship door-to-door?

Accepted Answer

Yes. We offer DDP (Delivered Duty Paid) door-to-door service to most countries — no customs work required from your side.

Question 7

What is your returns policy?

Accepted Answer

Damaged-in-transit or short-shipped items are credited or replaced at no cost when reported within 7 days of delivery with photos. See our Refund Policy for full terms.

Question 8

How fast does support respond?

Accepted Answer

Our average first response is under 2 hours during business hours (KST 9:00–19:00, Mon–Sat) via WhatsApp, email or live chat.